THC Podcast 037: How To Deliver a Superior Service For Your Clients
Prospects struggle with saying no to a salesperson who knocks their socks off with an amazing experience.
An easy way to position yourself as the go-to guy/gal in your marketplace is by delivering an over-the-top experience that your competition does not and will not provide.
Superior service stands out, and people generally, will pay more for a premium service.
What does it take to deliver a first class service and an amazing experience for your customers?
That is the topic of discussion in the latest episode of THC Podcast.
The architect behind HardcoreCloser.com, Ryan Stewman shares with you the service rules he has applied to grow his business to seven figures plus annually.
After listening to this podcast episode, you will have everything you need to provide a first class service your customers will drool over.
How To Deliver Superior Service To Your Prospects
Rule #1: Always Over-Communicate With Your Clients
Keep your prospects in the loop on every move you are making to help them and to earn their business.
People love it when they see you working hard for them, and you are better off sharing everything with your prospect as opposed to sharing nothing.
Good news or bad news, keep your prospect in the know every step of the way, and they will love you for it.
Rule #2: The Client Is the Boss
You only get paid when a prospect makes a purchase, so technically that makes them your boss.
Let your client know you intend on working your tail off and going over the top to earn their business.
Your prospects do not owe you money or any opportunity, so work hard to deliver the results they desire.
The client being the boss does not mean they are always right. There’s a big difference.
Rule #3: Set the Expectations
Right out of the gate, you should lay out in detail exactly what your prospect can expect when working with you.
Salespeople have a bad habit of not communicating with the client. What will happen next and in most cases, will result in the salesperson and client having two totally different expectations.
Tell your clients what they can expect while working with you upfront, then over-deliver.
Doing so will allow your prospect to relax, so they will not have to wonder what is going to happen next.
Rule #4 Promise Nothing and Deliver Everything
Promises are made to be broken and let’s face it, they can be a challenge to keep at times.
Instead of making huge promises to your prospects, try selling on worst-case scenarios and then deliver better than your client could ever fathom.
Over-deliver and blow past your prospect’s expectations.
Sell worst case and deliver the best case. Your prospects will love you.
Deliver Your Prospects a Superior Experience That Drops Their Jaws
Consistently providing a superior experience for your prospects is a cost-effective and easy way for you to stand out in your marketplace.
What are you doing to knock your client’s socks off with superior service and an amazing experience?
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Listen To Episode 37 Of THC Podcast: